Parts & Services
Support from selection through maintenance
Parts, field support, and application guidance to keep production moving.
Response Commitments
Clear timing for support and delivery
2hours
First feedback within 2 hours
24hours
Primary solution within 24 hours
48hours
Complaints targeted for resolution within 48 hours
72hours
Engineer availability within 72 hours
5days
Equipment problems targeted for resolution within 5 days
7days
Installation and commissioning within 7 days
3months
Ready for delivery within 3 months
*
Engineer dispatch depends on conditions and confirmed order
Service Scope
Technical support before, during, and after the project
Free site survey
Material inspection
Project design
ROI analysis
Site planning
Foundation construction guidance
Equipment installation guide
Original parts supply
Project renovation
Pre-Sales
Field survey
Raw material test
Existing pain-point solving
Project design
Investment return analysis
Layout planning
Contract Fulfillment